I just returned from a little road trip to see my sister Elizabeth and her girls in Arizona. I would report about my trip, but nothing exciting happen since I slept the whole three days (sick). All I know is a woke up to 4 new outfits for me, 7 new outfits for Eyrlin, and sun burnt smiling children. Thank you Aunt Mary AGAIN, for spoiling us. We love you tons!!
On my way home I had a little moment of ANGER. I pulled into a gas station, obviously to fill up, and Eyrlin desperately needed a potty. The signs clearly stated that they have the "Cleanest Bathrooms Around" and that they were "For Customer Use Only". I was obviously a customer as I was getting gas from them so I felt completely in the clear.
I went and parked the car grabbed my poopy Broden, my dancing Eyrlin, and the boys and headed inside. I went to the restrooms and saw that we needed a key. So here was the conversation I had with the clerk and several customers, to the best of my knowledge
Me: "Hi, can I get a key from you for the restrooms?"
Clerk: "Are you purchasing something?"
Me: "I got gas from your pump. Did I need to bring you the receipt?"
Clerk: "The pumps are separate from the store!"
Me: (kind of confused) "The pumps aren't owned by you?"
Clerk: (getting a little mad) "They are owned by us, but they are separate from this building that has restrooms. If you purchased something from the pump and they don't have restrooms for you to use, then you have to buy something from the store if you want to use them. And I don't see restrooms at the pump ."
Me: (Shocked by his rudeness and just straight up pi**ed) "So you mean to tell me that I just spent $20 at your Texaco gas pump, and now my two year old daughter can't use your restroom unless I buy something from your Texaco store?"
Clerk: "That's right and you wont hit another bathroom for another hundred miles." (Almost like a threat)
Me: "She is two and needs to use the bathroom."
Clerk: (just staring at me smiling)
Customer 1: "Are you kidding me?!?!! You won't let this lady use your bathroom after she filled up with gas?!?!?"
Clerk: "That's right!!"
Customer 1: "Fine then let me buy my drink and I will take the key and let her in!!"
Clerk: "Sorry, I can't let you do that!"
Customer's Man: (ANGRY) "What kind of business are you running here!!?!!! That is the most ridiculous thing I have ever heard!!!"
Customer 2: "You're gonna go out of business if you keep treating people like that!!!!"
Me: (Walking out for fear of crying in front of clerk and that I might throw a punch to his chops.)
Customer 1,2,3: (following me out) "I am so sorry that just ain't right!! You should let your daughter pee all over the store, he might think twice about his policy."
Me: "Although tempting I think I will wait, thank you so much!!"
I change Broden's diaper in the car, get the kids settled and drive off with the angry tears running down my face.
Jax: "Mom, If I were Incredible Hulk I would take the sign and hit him in the face with it."(So sweet yet kind of wondering how he came up with that.)
I don't think I have ever encountered anything like this before. The other customer, #3, she didn't buy anything from him and called him some not so pretty names (I hope my kids weren't listening).
I'm not so sure what to think about the whole thing yet, I'm still shocked!! Eyrlin ended up falling asleep and made it an hour and a half before we got home to the real "Cleanest Bathrooms Around".
Am I over reacting???
4 months ago
14 comments:
Uhhh... I think not. I would have been pissed.
I got annoyed just reading it. Some people have no clue and that he was smiling on top of it really gets to me. I would have let Hailey pee in the bushes, well, not really, but would have really thought about it. And I totally would have cried, I am a baby. You are a strong woman. Idiot. PS. Let's send a vicious email to everyone we know and put that idiot out of business.
That is crazy, who does that? I am glad to hear that the other costumers that heard stuck up for you with you. I am also glad that you were emotional, that is so me, and it makes me laugh.
Wow, I can't believe the guts the clerk had to keep it going with everyone so stinking mad!
I am so mad that I have goose bumps oh my heck I would raise h*ll, seriously I would take it right up the corprate ladder until you get a free bathroom pass to any texco in the country!
My blood was boiling reading this!! What a jerk!! He probably doesn't have any kids, or a conscience! You handled it with grace and definitely took the higher road. I would be calling the Texaco corporate office and get the guy fired!!
I'm with the rest of these girls - Texaco needs to hear about this one!
I'd say you have all the elements of a strongly worded letter! I wonder if you'll get free gas. . .
That is so horrible, I commend you for being so tackful. I would have flipped out and being by yourself way to go. What a great example to your kids
I would have been very frustrated. I don't know that I would have handled it as well as you did. Sorry that you had to deal with that. Nobody should be turned down using the bathroom, but especially a child or pregnant women.
H E Double hockey sticks NO....you are not overreacting. You should definitely call and see if that guy was just an employee and if so you should get his mean ace fired! That is ridiculous. Where was it exactly? I'll go punch him for you! I really am going to boycott that store for sure, so let me know exactly which one it was. (I drive that way everytime I go to St. George) MMMMMMAAAAAADDDDDDDD
Seriously, you were too gracious. My husband laughs that I am the letter writing queen but they really do make people take action. I've had Kohls and Outback send me gift certificates, apologies and discounts. I write them when things are good or bad. Do you still have your receipt with the address, store number and time you were there? That should be sufficient information to get that jerk some consequences. I'd google for the corporate offices address and then cc the manager of the store. As a side note I had CVS do something similar to me once so I ran my pee dancing toddler out their front door and she peed all over the front walk. I was not remotely concerned with cleaning it up. I'm not as gracious as you:)
Holy cow!! That is beyond unbelievable! (did I spell that totally wrong?) I would have dropped Erylin's pants and had her pee on the floor.....sorry- but clerk was totally asking for it.
That is the most ignorant thing I've heard. I honestly would have called 311 and complained to the police or report them to the better business bureau......
That is crazy, I think I would have started screaming...man what a JERK. Sorry it put a bad ending to your trip.
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